All VoiceVault products feature a highly flexible architecture that supports the widest range of caller enrolment and verification processes – each fully customisable to a specific customer requirement.

VoiceVault can accurately verify a caller using voice alone. However, VoiceVault can be easily linked to databases so that additional information can be used in both identification and verification processes.
 
Examples in use today include:

Two factor authentication

For many financial institutions two factor authentication (‘some thing you are and something you know’) is considered the benchmark for secure identity verification of callers or web site users. VoiceVault can cost effectively support a wide range of Two Factor Authentication processes.

• Something you are – your voice
• Something you know – a spoken PIN, password, or a shared secret.

This combination achieves ultra secure identity verification.

Spoken number verification

In some instances speed and efficiency is critical. Examples include verifying the location of an employee, or enabling an employee to log overtime. In such cases, VoiceVault can both identify and verify the caller through a spoken number (for example an account or employee number or social security number). The whole process takes only a few seconds and yet VoiceVault still delivers accurate identity verification.

Challenge response

This is a variation on Spoken Number Verification that is typically used for Password Reset. In addition to the callers account or employee number the Caller will be asked to repeat a short series of random 4 digit numbers.  Like two factor authentication this process achieves ultra high levels of security.

Personalised shared secrets
VoiceVault supports personalised shared secrets – where the caller hears their own voice asking their own personal shared secret questions. This combats the growing threat of the internet being used to direct customers to a ‘fake’ call centre where identity information is stolen.

These and many other options deliver accurate, robust and reliable identity verification over the phone or web without the need for any additional equipment such as tokens or smart cards.