Lost or forgotten passwords account for up to 35% of calls to help desks.

Handling Password Reset requests are costly, divert valuable and skilled resources away from more productive tasks, and expose businesses to security risks.

Cost

• Typically the cost of handling a Password Reset call is between $10 - $31 (source Gartner).

Security risks

• Helpdesk operative’s access to employee or customer ID’s & passwords creates security risks.
• Even higher volumes of Password Reset calls deters implementation of ‘strong password policies’.
• Access to sensitive personal information (date of birth) is required to check the identity of a caller.

Productivity loss

• Loss of productivity for both the end user and help desk operative.
• Other callers to the help desk have to wait longer for their calls to be answered.
• Passwords can only be reset when the help desk is open.

Password Reset from VoiceVault

Password Reset is a fully automated voice verified service that enables employees, agents or clients to reset their own passwords, anytime, anywhere over the phone.

Cost savings

• Can eliminate more than 99% of helpdesk Password Reset calls.
• Reduces call queuing time for other callers.

Costs associated with resetting passwords are likely to fall by 70% (source Gartner). Typically, an enterprise with 10,000 employees could save up to $500,000 in the first year of operation, with savings in subsequent years even higher.

Improved security

• Password only issued to true recipient.
• Helpdesk staff not required to have access to passwords or confidential caller information.
• Facilitates ‘strong password policy’.
• Enforces password security.

Better user experience

• No requirement for intrusive personal information.
• Anytime, anywhere access.
• Quicker for end user.

A proven and trusted solution

Passwords Reset is already used by major banks and insurance companies with tens of thousands of employees, saving money improving security and productivity.

For more information on Password Reset, please contact us: Info@voicevault.com