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21 July 2006

 

BIOMETRIC SECURITY TO IMPLEMENT VOICEVAULT CALLER AUTHENTICATION AT ABN AMRO

 

VoiceVault to be rolled out to millions of customers after extensive European testing

 

 

London, UK - 25 July, 2006 - Biometric Security, the leader in identity verification using voice, today announced that it will implement VoiceVault Caller Authentication at ABN AMRO. VoiceVault will enable ABN AMRO's 4 million retail banking customers in the Netherlands to access its automated telephone banking services simply by speaking their account number and a password. The system will be used to authenticate up to 28 million calls per year, ABN AMRO is the first major bank in the world to provide its retail customers with access to banking services that is secured by this technology in this way.

 

A milestone in retain banking

 

Using VoiceVault's two factor authentication process ('something you know and something you are') a caller will speak a few words, including their account number. VoiceVault analyses these spoken words to calculate measurements of the caller's vocal tract. These measurements generate a voiceprint - a unique digital representation of the caller's voice. Sophisticated algorithms compare a previously stored voiceprint with the voiceprint generated at the time of the call to verify the caller's identity.

 

ABN AMRO has chosen to implement VoiceVault because it significantly improves the customer experience - making it simpler and easier for customers to access phone banking services, as well as meeting the banks stringent security requirements.

 

Exceeding the bank's standard

 

VoiceVault was selected by ABN AMRO in 2005 following an extensive selection process. Since then ABN AMRO has undertaken comprehensive trails, involving over a 1450 customers and employees and processed in excess of 25,000 test verifications. The trials proved that VoiceVault Caller Authentication met ABN AMRO's high security standards and demonstrated the system's reliability.

 

More/...

 

Paul Lindsey, Chairman of Biometric Security, said: "ABN AMRO's decision to use VoiceVault is further endorsement of the simplicity and effectiveness of our biometric-based voice verification solution. The bank is demonstrating how it's continuing to listen to its customers' calls for simplified and more secure banking systems. Now, it is striking an even better balance between robust security and the need for an efficient and enjoyable customer experience. ABN AMRO is proof that you can cut through today's multi-layered, complex security procedures and deliver a solution that is both pleasurable, cost-effective and yet extremely secure."

 

-ends-

 

About ABN AMRO

Netherlands-based ABN AMRO is a leading international bank with total assets of EUR 975.1 bln (as at 31 March 2006). It has over 3,500 branches in more than 60 countries and territories, and has a staff of over 105,000 full-time equivalents worldwide. ABN AMRO is listed on Euronext and the New York Stock Exchange.

 

About Biometric Security Limited

Founded in 2005 and with offices in the UK, Ireland and the US, VoiceVault provides voice-based biometric verification security and identity management products and services to public and private organisations around the world. Based on VoiceVault™, the only voice verification platform to be both certified and accredited to issue Advanced Electronic Signatures (voice digital certificates) and ISO 17799 accredited, these products and services provide cost-effective, highly secure and practical solutions for organisations and their customers to offer better security and identity management as well as advanced procurement and payment solutions via the telephone or other services accessible over the Internet or internal networks. Financial customers include Allied Irish Bank in Europe and Progressive Insurance in America.

 

 

For more information, visit www.voicevault.com

 

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Note to Editors, please contact:

 

Jenny Dutta

Ogilvy Public Relations Worldwide
Tel:  0207 309 1217
Email:  jenny.dutta@uk.ogilvypr.com

 

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