VoiceVault awarded DIR Contract by the State of Texas for Voice Biometrics Solutions
10 February 2009 - The VoiceVault, a leading supplier of voice verification services and technology, has been awarded a DIR GoDIRect contract by the State of Texas Department of Information Resources through their reseller Austin Biometrics. The award provides access to all of VoiceVault's solutions and services by Texas government entities at discounted prices.
VoiceTrack
VoiceTrack is a phone-based system that enforces compliance and promotes accountability by verifying an individual is at a specific location, at the required time, in compliance with the provider's schedule. This time and attendance solution can be applied to felon tracking, home healthcare agents or remote employees.
Password Reset
Password Reset is a fully automated voice verified service that enables employees or customers to reset their own passwords, anytime, anywhere over the phone. Our solution enforces password security by guaranteeing the new password is being issued to the true recipient and requires no intrusive personal information.
Caller Authentication
Caller authentication improves a customers' experience by eliminating the need to remember passwords or pins and creates a more efficient verification process, saving the call center more time and money. Prompted by an IVR system or customer service agent, callers complete a short one off secure enrollment process over the phone. During enrollment a unique biometric voiceprint is generated, which is then used to verify a callers identity on subsequent calls
Payment Verification
Customers who make payments by calling into a call center and talking to customer service representatives can now do it through an automated IVR system. The initiative will not only reduce cost but increase security by removing credit cards away from the agents.
VoiceSign
VoiceSign uses unique characteristics about an individual's voice to create a legal binding digital signature. This service is applicable for replacing a hand-written signature on applications, counter-offers, authorizations, or almost anywhere a signature is required. To find out more information about VoiceVault's GoDIRect contract, please visit the State of Texas website
About VoiceVault
VoiceVault is a specialist and leader in the provision of voice-based biometric identity verification solutions and services. With operations in the United States, United Kingdom and Ireland, the Company has a global customer base of public and private organisations, such as government agencies, banks and insurers.
VoiceVault is the only voice verification service certified and accredited to issue Advanced Electronic Signatures (voice digital certificates) and to be ISO 27001 rated.
VoiceVault provides a more convenient, practical and secure alternative to PINs, passwords or security tokens. As well as verifying an individual's identity over the phone or the Internet, VoiceVault can be employed across a diverse range of business applications, including procurement, payment authorisation and corporate security. Organisations that deploy VoiceVault can deliver enhanced levels of service to their customers, increase security while optimising identity verification costs.
VoiceVault delivers its services either by a hosted service or as licensed software delivered pre-installed on servers.
For more information visit www.voicevault.com.
Media contacts:
Richard Constant +44 20 7554 1400
President & CEO, Kreab Gavin Anderson
Alexandra Westberg +44 20 7554 1400
Director, Kreab Gavin Anderson
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VoiceVault Press Release