VOICEVAULT & ANGEL.COM PARTNER TO OFFER VOICE-BASED BIOMETRICS FOR CALL CENTER AND IVR CUSTOMERS

"I'm delighted that two leading software-as-a-service (SAAS) providers can come together to deliver synergistic benefits to customers and end-users," says Jim Cook, Chief Operating Officer of VoiceVault. "The integration of caller authentication, e-sign and voice-driven password reset capabilities with Angel.com's Caller First call center and IVR solutions will provide customers with secure, efficient and quick identity verification services. This will ensure that we continue to put the needs of our customers first."

VoiceVault provides a more convenient, practical and secure alternative to PINs, passwords or security tokens. As well as verifying an individual's identity over the phone or the Internet, VoiceVault can be employed across a diverse range of business applications, including procurement, payment authorisation and corporate security. Organizations that deploy VoiceVault can deliver enhanced levels of service to their customers and increase security while lowering identity verification costs.

"With voice biometric technology from VoiceVault, Angel.com will advance it's award-winning, on-demand, cloud based, call center and IVR solutions and continue to provide customers with a best-in-class user experience,: said Dave Rennyson, President and COO at Angel.com.

Lower Costs, Reduced Call Handling Times

Using hosted IVR and voice biometric services, companies can benefit from lower setup costs and faster application development times whilst secure in the knowledge that maintenance and running costs are kept low though economies of scale. Added to this is knowing that key infrastructure components are outsourced to experts in their fields who are also award-winning players in their respective markets.

Shorter call handling times benefit companies and their callers: Companies through reduced call volumes and call center time and thus lower operating costs. Customers benefit with a better user experience.

About VoiceVault

VoiceVault is a specialist and leader in the provision of voice-based biometric identity verification solutions and services. With operations in the United States, United Kingdom and Ireland, the Company has a global customer base of public and private organisations, such as government agencies, banks and insurers.

VoiceVault is the only voice verification service certified and accredited to issue Advanced Electronic Signatures (voice digital certificates) and to be ISO 27001 rated.

VoiceVault provides a more convenient, practical and secure alternative to PINs, passwords or security tokens. As well as verifying an individual's identity over the phone or the Internet, VoiceVault can be employed across a diverse range of business applications, including procurement, payment authorisation and corporate security. Organisations that deploy VoiceVault can deliver enhanced levels of service to their customers, increase security while optimising identity verification costs.

VoiceVault delivers its services either by a hosted service or as licensed software delivered pre-installed on servers.

Media contacts: 
Richard Constant +44 20 7554 1400
President & CEO, Kreab Gavin Anderson
 
Alexandra Westberg +44 20 7554 1400
Director, Kreab Gavin Anderson

About Angel.com

Angel.com is a leading provider of on-demand, cloud based, call center and Interactive Voice Response (IVR) solutions, which enable organizations to quickly deploy enterprise-level telephony applications. More than 1,600 customers turn to Angel.com's proprietary Voice Site technology to power customer service and marketing functions using intelligent speech recognition that can automate most phone-based interactions. Angel.com's solutions are built on the Software as a Service (SaaS) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing.

Media contacts at Angel.com
Marianne Ortiz, Abel Communications
P: (410) 843-3816
marianne@abelcommunications.com