Released in 2006 VoiceVault Server Version 5, enables and delivers accurate, secure and ultra reliable voice authentication solutions. VoiceVault Server is designed for easy integration with call centres, IVR’s and voice portals.

Key features of VoiceVault software include:

• Easy integration with existing IVR / Call centre systems
• Unparalleled levels of accuracy
• Complete range of enrolment and verification options
• Fully configurable & customisable
• Unlimited scalability
• Automatic load balancing across servers to optimise performance
• Rapid installation
• Ultra-reliable non-stop performance
• Reporting and system management functions

VoiceVault Server applications

Password Reset
Caller Authentication
Payment Verification
Voice Sign
Voice Track
Web Authentication

VoiceVault Server - Platforms supported

Windows 2002 / 2003 / NT and XP
Linus
UnixWare
Solaris
IBM AX

Integration

VoiceVault Server will integrate seamlessly with virtually any IVR or speech recognition engine using VoiceLink. Optionally, IVR and speech recognition components can be supplied with VoiceVault.

VoiceLink is a small but sophisticated software application supplied with VoiceVault, it provides an interface with existing IVR or call centre systems. The IVR or call centre system interacts with VoiceLink, using industry standard ‘record and play’ type processes.

VoiceLink has an exceptionally small footprint – less than 100kb – generates minimal processor load and does not require installation of any other components, such as Java or server services. VoiceLink optimises performance by constantly checking availability, load and response times of the different VoiceVault Servers to ensure the fastest transaction processing times.