VoiceReset
The need to provide a password reset service is a fundamental necessity in any organization.
VoiceReset replaces the traditional helpdesk model with a simple and more cost-effective self-service option based on voice biometrics.
A typical password reset call to a help-desk can cost an organization up to $30. With password reset activities accounting for up to 35% of calls to a help desk, this represents a significant organizational expenditure.
Low Implementation Costs
As there is no need to invest in any new hardware to benefit from a hosted, and highly secure biometric-based system, costs associated with implementation are kept to a minimum.
Rapid Deployment
Using either hosted or on-premise IVR and voice biometric systems, and leveraging an organizations’ existing password reset back-end systems and services, integration and implementation are rapid and straightforward.
Making use of fully customizable telephony scripts ensures that the organizational ‘look and feel’ can be reflected in the password reset system.
The password reset system is fully scalable whether you have 100, 100,000 or 1,000,000 users.
Self-Service
Self-service systems are also popular with end-users. It provides a sense of empowerment and is seen as being non-intrusive. This can have significant cultural benefits in an organisation.
